I've owned this unit for 2 years now and it's definitely a great pellet grill but comes with a hand full of issues that has me on the fence about upgrading.
Pros:
-After working through the issues listed below, this thing can cook! Consistent results and beautiful smoke color/flavor - just don't walk away from it for very long.
-Well built and very attractive design. From its heavy duty cast iron construction to the sleek body, you will proud to show this thing off.
-Very easy to clean and maintain. I clean my unit maybe every 3-4 big cooks and can get it opened up, vacuumed and scrubed down in 30 minutes.
-Has many feature not even seen on high end smokers. My favorites are its 3 built in temp probes and the very handy foldable front shelf.
-The high temperature mode is great for pizzas and the open flame option gives a steaks the perfect sear.
-It's cooking area and size of the barrel is perfect. For example it can easily fit a 20lb turkey or and large brisket.
Cons:
-The most glaring problem is that you shouldn't trust the built in thermometer, it will consistently read 10-20 degrees (some times even higher) over the set temp. I would recommend learning your unit and purchasing your own grill thermometer. Do not set it and forget it!
-You need to watch the hopper closely on longer cooks. This grill is not only pellet hungry but the walls of the hopper are shallow and will only feed less than 3/4 of the pellets before having to guide the rest of the pellets down or refilling. Expect the refill every 3-4 hours depending on the temperature.
-It just doesn't do well on lower temperatures. My particular unit has a very hard maintaining the "smoke" mode for things like beef jerky.
-There are pretty big jumps between the pre-set temperatures. The issue of running too hot wouldn't be too bad if there were more control to really dial in your temp.
-Beware of the hot spots. Even when you get the temp set just right, you will have to learn where to place certain parts of the meat and when to rotate. This isn't unheard of but is pretty extreme on this unit.